Contact & Support
Salam offers various customer support channels to ensure assistance is readily available. You can connect through their live chat feature, or submit inquiries and complaints online for prompt responses. Additionally, their dedicated support team is always available to guide you with any issues you may encounter.
How to Guides
If your device supports eSIM, you can get an eSIM with a new Salam Mobile number or replace your existing physical SIM by visiting any Salam Mobile outlet or MySalam App.
You can usually have up to 10 but this also depends on your device’s memory. We recommend that you check your device’s user guide as it may vary from one device to another. The policy for the maximum number of prepaid and postpaid lines allowed under a single ID also applies to eSIM.
Note that only 2 eSIMs can be connected to the network at a time.
No, you can get an eSIM with any postpaid or prepaid package subscription (Voice or Data). You can also do a SIM swap and move your current number and package from a physical SIM to an eSIM.
You can add lines from two different carriers however, the terms and conditions of the number of prepaid and postpaid lines allowed under one ID will still apply.
Yes, all your existing services and tariffs will work on your new eSIM.
Once your eSIM is activated, your physical SIM for the same number will be deactivated. You can safely discard it.
Yes, you can always replace your eSIM with a physical SIM by visiting any Salam outlet or Mysalam app
You’ll need to delete the eSIM profile from your old device, then get a new QR code for the same number by visiting Salam outlet or MySalam App and download it from the App.
The QR code is linked to only work with your number during the activation process so there’s no need to worry about anyone else using it.
If you lose the QR code, you can simply request a new one.
Yes, it will.
No, the QR code cannot be used on another device if the original code has already been activated on a device. However, the same QR code can be reused on the same device if the eSIM profile for the code is deleted from that device.
If you want to delete an eSIM profile from your device:
You can remove it from your phone settings, but it will remain activated under your account.
If you want to deactivate an eSIM line on your account:
You will need to contact Customer Care as removing an eSIM profile from your device does not mean that the line is deactivated.
- SIM replacement from eSIM to eSIM: 28.75 SAR
- SIM replacement from Normal SIM to eSIM: 28.75 SAR
- New line eSIM:Zero
Explore our Resources
This guide provides comprehensive instructions on how to navigate the Salam app and services, manage your account, customize your plans, make payments, and troubleshoot common issues for an enhanced user experience.
This guide offers strategies to reduce and prevent unwanted spam messages and calls, including using built-in spam filters, blocking suspicious numbers, and adjusting privacy settings on your device and within the app.
This guide provides essential tips and best practices to protect your personal information online, safeguard against cyber threats, and ensure secure browsing and communication in the digital world.