Frequently Asked Questions
Find quick answers to your most common questions in our FAQ section.
FAQ
You will receive your monthly bill on the email address you provided when you registered.
Your monthly bills will be sent to your email address. You can check them anytime.
You can pay with a credit card, Mada debit card, Sadad or cash.
When you consume all the data in your plan, simply recharge your account. You will only be charged for every additional gigabyte you use. And if your usage reaches the same consumption as our Solo Infinite plan, you will no longer be charged for any additional usage. That’s a fair deal!
You have up to 30 days to activate your number. If you do not activate the number within the 30 day period, it will be returned to Salam Mobile.
Emkan will generate a SADAD number for the monthly installments. The monthly installments will be on 27th from every month for the whole tenure you will receive it via SMS.
You can apply for purchases financing by contacting your favorite store, and asking him for EMKAN FINANCING, they will share with you the process.
For more information on Salam Mobile plans and pricing, Click Here. You can also download the My Salam Mobile app or visit any of our stores and kiosks Kingdom wide.
Fair usage policy applies only if the customer chose to have an additional SIM; for more information, Click here.
Yes. Salam Mobile Infinite plans come with unlimited calls and unlimited data. Click here for more information.
Yes, you can; when ordering your SIM card, you will be given the option to choose a number you want.
If you purchased your SIM from a Salam store, you don’t have to do anything. Your SIM is already activated and you can use your new SIM immediately!
You can activate your SIM easily on the My Salam Mobile App or on our website. To activate your SIM:
- Download the My Salam Mobile app.
- Select "Activate your SIM."
- Add your personal information and enter the verification code sent to you.
- Verify your SIM on Absher or visit your nearest Salam Mobile counter.
- Select "Scan SIM" to enter your SIM information automatically. You can also enter it manually.
- Wait for the text confirmation—and you're done!
Your SIM Card contains ICCID and IMSI codes. These are serial numbers and identifiers unique for your SIM. You can find them on your SIM card pack.
You have up to 30 days to activate your number. If you still have not activated your number after 30 days, the number will be returned to Salam Mobile.
The retailor finance product doesn’t require to from the approved employer list.
No, it is not a requirement. You can benefit from the product without changing the salary payroll bank.
If you are not currently working or your monthly obligations are higher than the maximum permissible monthly deduction percentage, we cannot process your request. Duration of work: For Saudis 3 months. Non-Saudis 12 months Nationality (Saudi – Non Saudi). The sector (government - semi-government - private sector - retirees). Amount Due: Based on salary and credit obligations.
How can I enable 5G? 5G service is currently available on iOS devices and android devices. You will be able to activate 5G from in your phone settings (if your smartphone supports the 5G network).
Upon purchasing a postpaid plan, you will receive an additional Data SIM that can be activated once your main SIM is successfully activated and will share the main plan benefits. Fair Usage Policy will apply.
Yes. Please Click here to manually configure your SIM for your device.
Make sure you are not on airplane mode. If not, please click here to manually configure your phone.
Make sure that you are using the Absher account connected to your mobile number. Also, verify that you have an active Internet connection when logging in to Absher. If it still does not work, please try again later.
Transferring your number is an easy and effortless process, you don’t need to visit our stores at all, all you need is to download Mysalam app and kick it off from there with very clear and easy steps.
In order to transfer your number to Salam Mobile please follow the below steps: 1. Download Mysalam App. 2. Select “Bring your existing number to Salam Mobile”. 3. Select your current provider. 4. Select your SIM plan.
Transferring your number to Salam Mobile is completely free of charge. We hope you enjoy your new mobile experience with Salam Mobile.
You will need to do some manual configuration for your SIM card to make it work on Apple devices; go to your device settings and update the below: - Mobile/Cellular Data - Personal Hotspot - MMS - VoLTE
Yes, Salam Mobile offers both prepaid and postpaid plans. Prepaid is when you recharge your wallet and pay as you go. Postpaid is when you have a bill at the end of the month.
Yes. Salam Mobile Infinite plans come with unlimited calls and unlimited data. Click here for more information.
Yes, Salam Mobile provides unlimited social media plans; Click Here for more information.
A financing product for financing customers' purchases in monthly installments from our merchant partners by providing purchase vouchers with the value of the financing amount to be used by the customer at the merchant, either through the online store or commercial branches.
Correct, there’s a profit rate.
Straight after the approval for the request order and signing the contract, the voucher will appear and you can use it in the merchant or in the online store for the merchant.
You can purchase a new Salam Mobile SIM card by Clicking here or visiting one of our stores.
All you need is your National ID or Iqama, your active mobile number, and your Absher username and password for authentication.
Just use an email address for verification instead of a mobile number.
Upon purchasing a postpaid plan, you will receive an additional Data SIM that can be activated once your main SIM is successfully activated and will share the main plan benefits. Fair Usage Policy will apply.
The Customers will use the digital channel (the website) to apply for financing, and an immediate credit decision will be made based on the information provided by the costumer, the personal file and the customer's credit record. In the case of interpolation, the costumers will receive instant approval and are electronically signing the contract.
Just use our locator map to find the nearest Salam Mobile store or service outlet. Click here to view it.
You can get a new plan, activate your current one, pay your bill, top-up your account, replace a lost SIM, and access many other services at our stores and service outlets Kingdom wide. To find a Salam Mobile store near you, Click here.
Just use our locator map to find a 24-hour Salam Mobile self-service machine near you. Click here to view it.
You can download our app from the Apple App Store or Google Play Store. Click here to download the app.
Here are some of the convenient features of the My Salam Mobile App:
- Purchase a new SIM and have it delivered to your home.
- Activate your SIM and verify it through Absher.
- Register as a Salam Mobile customer in 3 easy steps.
- Easy log in with Face ID or fingerprint, depending on your phone.
- View your usage and credit limit
- Recharge your wallet with your credit card, Mada card or any other available payment method.
Salam mobile uses Zain’s infrastructure. You can check the coverage via the link.
Salam Mobile makes every effort to ensure that services are available to consumers at all times. However, on the first day of Eid al-Fitr, the delivery service will be temporarily unavailable, but it will be up and running as normal from the following day onward.
Your iPhone will be delivered directly to your home free of charge, kindly include your address and we will deliver it within 2 to 3 working days, depending on the region.
Emkan is a licensed financing company by SAMA, Emkan’s license number is: 55/sh/202004