Frequently Asked Questions

Fly with Salam is a limited-time campaign where new Salam customers can earn a guaranteed free round-trip flight ticket after meeting simple renewal or bill payment milestones. Terms and Conditions apply. 

The campaign is open to Saudi citizens and residents who activate a new eligible Salam service during the campaign period.

The campaign runs from 9 November 2025 to 25 January 2026.

After activating your new line or service, you’ll receive an SMS invitation with a link to register at www.fly.salam.sa.
You must register within 10 days of activation to join.

Prepaid customers: 4 consecutive monthly renewals (including the initial activation month).
Postpaid customers: 4 consecutive monthly bills paid.
Each renewal or payment must be made on time within the campaign rules.

You can log in anytime to the campaign website www.fly.salam.sa using your mobile number to view your progress and renewal status through a visual progress tracker.

Once you complete the required renewals or bill payments, you’ll receive an SMS confirming that you’ve unlocked your free flight. The SMS will include a voucher code and a link to the partner website (RIX) for voucher redemption.

1.      Visit the RIX campaign website using the link in your SMS or on fly.salam.sa.

2.      Enter your voucher code and submit your flight request by choosing three       
         destinations and three travel dates.

3.      RIX will review your request and send an email to complete your application and
         upload passport details.

4.      After reviewing your documents, RIX will email you a flight offer.

5.      Confirm the offer by email, and RIX will issue and send your e-ticket.

No. Once a voucher has been issued for your line, you cannot re-enter the campaign using the same number or service.

If you downgrade your plan, fail to renew on time, change billing type, transfer ownership, or terminate your line, you will be disqualified from the campaign.

For any inquiries about the campaign, including participation, registration, or free flight voucher issuance, please contact Salam Customer Care through the following channels:
• Salam Mobile: Within KSA: 1101 | From abroad: +966 511 011 101
• Salam Home: 800 500 000 000

For questions specifically related to voucher redemption or flight booking, you may also contact RIX Customer Support via the contact form available on the campaign website  (www.flywithsalam.com).

Your flight voucher is valid for 30 days from the date it is issued. You must redeem it within this period.

No security deposit is required when subscribing to Salam Fiber Prepaid.

New Salam Fiber Prepaid packages: pay in advance with different commitment periods ( 12 months).
Old Salam Fiber Prepaid packages (discontinued for new customers): pay every month with no commitment period.

Salam Fiber Prepaid is a subscription method where customers pay in advance for Salam Fiber services. Salam Fiber offers a variety of packages at special prices that meet your needs.

No security deposit is required when subscribing to Salam Fiber Prepaid.

Salam Fiber postpaid is a subscription method where Salam Fiber customers pay a monthly subscription fee (on the 28th of every month).

Salam will calculate your first payment on a prorated basis based on the number of days you used the service from the date your service was activated to the next billing date. For example, if you activate your service on January 15, you will be charged for the period between January 15 to 28.

Yes. There is a deposit, and it depends on the area in which the service is required by customers and will be settled within the first four paid bills. 

You can pay your bills through:

• Salam e-Care website (e-care).
• SADAD Payments using your bank account.
• Auto-debit authorization on pre-registered credit or Mada cards.

No, you cannot subscribe to the Salam postpaid service until your previous pending payments are settled. Instead, you can get the prepaid service.

First three months cannot do downgrade.

Your Internet connection will continue for 25 days after issuing the bill. It will be disconnected if not paid within this period.

No, subscribers can have only one landline number.

You can view your FREE minutes on the Salam self-care website at https://e-care.salam.sa/

You can contact customer care to terminate your contract at any time. If you cancelled before the end of the commitment period, a penalty amount for the remaining months will be included in your next billing cycle.

The table below shows the cancelation fee for each month:

No, the numbers are assigned automatically by the system.

No. A Salam landline does not require any extra or separate connections. You can use your Salam Fiber router (ONT) Tel 1 port for landline connectivity.

Just connect your analog phone to your Salam Fiber router (ONT) Tel 1 port and start dialing.

Yes, your Salam landline supports international calls. We offer the best rates for international calls (calls are charged per 30 seconds).

• Lock Call Facility: *33*
• Unlock Call Facility: #33*
• Lock and Unlock Call Facility Control Enquiry: *#33#

• Always: to activate *72 – to deactivate *73
• Busy: to activate *90 – to deactivate *91
• No Answer: to activate *92 – to deactivate *93

Salam Fiber postpaid is a subscription method where Salam Fiber customers pay a monthly subscription fee (on the 28th of every month).

Salam will calculate your first payment on a prorated basis based on the number of days you used the service from the date your service was activated to the next billing date. For example, if you activate your service on January 15, you will be charged for the period between January 15 to 28.

Yes, There is a security deposit to be paid by all new customers, and it will be deducted from the first four bills.

You can pay your bills through:

• Salam e-Care website (e-care).
• SADAD Payments using your bank account.
• Auto-debit authorization on pre-registered credit or Mada cards.

SALAM will charge customer the penalty which is mentioned in the customer contract for remaining period of the contract.

To change your payment method, just make sure your service is active and not suspended. No other conditions are required.

You can change your subscription plan through any of the channels below:
Salam Self-Care Portal (https://e-care.salam.sa/).
Salam Customer Care 800 500 0000

Yes, you can still subscribe to Salam Fiber even if the ODB comes from another operator. However, this will not include voice service or free minutes. Our sales representative will contact you once Salam service is available in your location.

There are no fees whatsoever. Your router, as well as installation and activation, are free of charge.

After your sales order is submitted, the technical team will visit you to install and activate your Internet connection within two (2) business days if your location is within the Salam coverage area, or within five (5) business days if your location is not in the Salam coverage area.

Yes, you can freeze your subscription up to 12 consecutive months for  57.50 each month including VAT. To freeze your subscription, call Salam customer care toll-free on 800 500 0000 or visit our self-care portal (https://e-care.salam.sa/).

Your Salam Fiber Internet service will be automatically activated once your freeze period is over.

Service transfer fee 707.25 SAR inclusive of VAT and the amount will be added to the next total invoice

Even if your new location is not in an area covered by Salam, Salam will continue to provide your Fiber Internet service through Open Access using other operator networks.

In the event your device is damaged, our team will visit and assess the damage. If the damage was due to misuse, installation of a new device will be charged 759 SAR including VAT.

Yes, the commitment period will be determined according to the subscription period.