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This introduction and the subsequent provisions are an integral part of the contract and complement it. As agreed upon in the contract terms, the accuracy of the information and acceptance of all terms in this contract have been confirmed after the customer has reviewed the components of the service they wish to subscribe to through the company's official channels: (official website/ Salam Home). The components, terms, and conditions of the service under this agreement have been explained. Consequently, the customer has no claim of ignorance or uncertainty and is fully responsible for all financial and regulatory obligations arising from the service to the company and any other entity. The customer is also responsible for the accuracy of the information provided in the service request form and bears full responsibility for any inaccuracies. The customer must notify the company of any changes. 

The terms and expressions used in this contract carry the meanings specified in the regulations of the Communications, Space, and Technology Authority, including the User Rights Protection Regulations. Unless the context dictates otherwise, the following terms have the meanings defined below:

1. Company: Etihad Salam Telcom Company (Salam), a closed joint-stock company registered under the laws of the Kingdom of Saudi Arabia with commercial registration number (1010206051) and licensed by the Communications, Space, and Technology Authority to provide services.
2. Customer: The natural or legal person or their authorized representative who requests or uses any services or products provided by the company.
3. Authority: Communications, Space, and Technology Authority.
4. Contract: This document including the terms and conditions related to the services or products subscribed to, which the customer has electronically agreed to via a text message containing a link to this document or through the National Access Portal or as specified by the Authority in its regulations and decisions. It includes any other annexes attached to or referenced in this document.
5. Equipment: Devices and tools necessary for receiving and operating the service(s).
6. Service/Services: Any product or service provided by the company under the license granted to it based on the customer's request, as detailed in the service request.
7. Tax: All taxes that will be added to the customer's bill according to the regulations in force in the Kingdom of Saudi Arabia.

1. The customer acknowledges their legal and regulatory capacity to contract and agrees to comply with all the terms and conditions stated in this contract.
2. These terms and conditions are subject to the laws and regulations applicable in the Kingdom of Saudi Arabia, including those issued by the Communications, Space, and Technology Authority. In case of conflict with the contract, the provisions of the applicable laws and regulations prevail.
3. In cases not covered by this contract, the provisions of the User Rights Protection Regulations issued by the Authority and any regulations replacing them shall apply.
4. In case of any conflict between the Arabic and English texts of these terms and conditions, the Arabic text shall prevail.
5. The company reserves the right to amend the terms and conditions of this contract in accordance with the regulations and decisions issued by the Authority or other relevant entities.
6. The company will provide the requested services after the customer meets all the service requirements, based on the technical feasibility at the customer’s location and the company’s resources.
7. The service is intended for personal use only and the customer may not transfer, lease, resell, or assign the service without prior written consent from the company. The customer is also obliged to avoid misuse of the company’s resources and adhere to the cancellation when no longer needed, bearing responsibility for any violations resulting from non-compliance.
8. The company reserves the right to update, modify, or cancel loyalty and rewards programs at its discretion without any liability or compensation to the beneficiaries or members of these programs. This includes rules related to earning and redeeming points, validity, conversion rates, and reward types and values.
9. Jurisdiction for any legal disputes arising from the customer’s breach of service terms or the contract, including failure to settle financial obligations after the service contract ends and inability to resolve amicably, shall lie with the competent court in Riyadh.
10. The Customer shall acknowledge that some of the services are provided using the infrastructure of Mobile Telecommunications Saudi Company “Zain”
11. The service contract is effective from the date the service begins at the customer’s location.
12. The company is obliged to provide the service at a speed of no less than 70% of the total speed available in the subscribed offer.
13. The customer is entitled to a free trial of the service for up to two business days from the activation of the service, provided they request cancellation before the end of the free trial period and return the equipment in the same condition as at the time of contracting, including all accessories and packaging.
14. If the customer opts for automatic payment via credit cards, the company may renew the service and automatically deduct the fees.
15. Subscribers have the right to relocate the Service without fees one time monthly during the Subscription Period by calling Salam customer services or visit the nearest SALAM branch. The Subscriber must make sure that there is coverage in the new location. 
16.  The customer has the right to request the replacement of the device provided with the service during the warranty period in the following cases:
    a. In the event that a factory defect is proven in the device without any additional fees
    b. In the event that a defect is proven due to misuse by the customer, additional fees may be incurred according to the evaluation of the technical department. 

1. The customer agrees not to use the service for fraudulent, invasive, disturbing, advertising, or marketing purposes.
2. The customer is obligated to pay the security deposit and amounts due within the period specified by the company.
3. The customer is responsible for communications and usage originating from their communication devices or equipment and bears the costs regardless of the method of use or identity of the user.
4. The customer may not use or allow the use of the service, or modify the devices, equipment, or software connected thereto, in violation of the regulations applicable in the KSA, the terms of this contract, or the purposes other than those specified. The customer is responsible for any illegal use and its consequences.
5. The customer must comply with licensing requirements for software used in devices and equipment, including intellectual property rights or any other required rights associated with providing services or installing and using equipment at their location (including communication devices and equipment) for the entire duration of the service provided or made available to them by the company.
6. If the company provides terminal equipment at the customer’s location to provide the service, the customer must allow authorized company personnel access to the premises they occupy, or under their control, and permit their stay as needed for agreed-upon and authorized purposes in accordance with the CST regulations, rules, and decisions.
7. The customer acknowledges that the company retains ownership of terminal equipment installed for service provision, even after the contract or service ends, and has the right to retrieve it after the contract is terminated.
8. The Subscriber acknowledges that he/she has confirmed the existence of 5G coverage in the premises in which the 5G device is to be installed through SALAM’s website. The 5G devices provided under this Agreement shall be locked to one Salam 5G SIM card (SIM-LOCK) and Subscriber is not allowed to remove the SIM card and use it in any other device during the Subscription period.
9. This Service is part of the Fixed Wireless Access (FWA) services, and is provided at the Subscriber's location as stated in the Subscription Agreement
10. The customer consents to the company notifying them of products and services through all available communication channels, including phone marketing, SMS, and social media platforms like WhatsApp. The customer has the right to withdraw consent by contacting customer service or visiting a company branch.
11. In case of loss of the SIM card or device, the customer must notify the company immediately to absolve themselves of any future liabilities associated with the registered number.
12. If the customer wishes to obtain a device included in the subscribed offer, they might electronically sign a promissory note in favour of the company through the NAFITH platform. This note guarantees the company against the penalty for breaching the contract during the commitment period.
13. SALAM has the right to lock the devices during the Subscription Period, and the Subscriber has the right to use the device with any other service provider after the completion of the Subscription Period. To unlock the device after the Subscription Period, Subscriber needs to visit SALAM office to deliver the device for unlocking. The process of updating the device’s data takes five business days.
14. Package speed table: 
    
     

    Subscription Plan	Download Speed	Upload Speed
    140 Mbps	Up to 140 Mbps	Up to 25 Mbps
    200 Mbps	Up to 200 Mbps	Up to 40 Mbps

     

1. The company reserves the right to set the customer’s credit limit based on average monthly consumption or as deemed appropriate. The customer may request a reduction in the credit limit, provided it does not fall below the tariff of the subscribed offer. If the customer requests an upgrade of the subscribed offer to a higher tariff, the credit limit will be automatically adjusted to match the new tariff.
2. If the amounts billed to the customer exceed the credit limit, the service may be suspended for features not included in the subscribed offer. The customer may request service restoration with a payment extension of up to 5 business days, provided consumption during this period does not exceed 10% of their credit limit.

3. The customer acknowledges the company’s right to claim amounts exceeding the credit limit in the following cases:

   a. An increase of up to 10% of the credit limit if the customer requests service restoration after suspension due to reaching the credit limit.

4. The company may require a financial security deposit from the customer either when electronically agreeing to the contract or during its term to protect its rights. This includes:

   a. Previous outstanding debts owed by the customer to the company and is not subject to dispute.

   b. Previous payment defaults or issues in the customer's credit record with the competent authorities with credit information.

   c. New customers with no prior information available.

5. The security deposit will be refunded to the customer based on the following conditions:

   a. Within 10 days of the end of the reason for the deposit or service cancellation.

   b. After 3 months from the deposit payment date, if it was required under the conditions mentioned in paragraphs (a, b, c) of section (4), and if the customer has regularly paid all due charges and has no other disputed debts with the company. 

1. All amounts due under this contract include government taxes according to applicable regulations in the Kingdom of Saudi Arabia. The customer agrees to compensate the company for any costs and expenses incurred, regardless of their nature, cause, or value, due to the customer’s failure to pay the tax amounts specified in the invoices according to the company’s payment terms.
2. The company bills postpaid services monthly, with invoices issued on the 28th of each Gregorian month. The customer can also view details of their prepaid service usage by accessing their personal account with the company.
3. The customer agrees to pay a security deposit equivalent to one month's subscription fee before service activation. The deposit will be refunded to the customer on the fourth month bill of the subscription period or adjusted against the monthly invoices. The customer is not entitled to request a refund of the deposit in the event of early service termination before completing the agreed-upon period for the refund.
4. The customer agrees to the company’s right to change service fees and tariffs during the contract term after notifying them in an appropriate manner before implementing any modifications to these charges, in accordance with the terms and conditions of this contract and the Authority’s regulations, rules, and decisions.

5. The company may invoice for previous charges under the current billing cycle in the following cases:

   a. Correct amounts for recurring or non-recurring charges within 60 days of the due date.

6. The service allows for transferring available balance to prepaid services. The company charges a specified fee for each balance transfer transaction, as stated in the request, which will be collected from the customer. The customer can benefit from the balance transfer service between prepaid numbers, with a fee applied to each transaction.  

1. The customer may request service suspension for postpaid services up to 12 months and prepaid services up to 6 Months. Provided they pay a suspension fee of  60.95  for each month specified in the period, for this period. If there is a minimum service contract term, the company may extend the commitment period to match the service suspension period.
2. The customer may request service cancellation as outlined in Article 8 of these terms and conditions stated in this contract.

3. The company may suspend or cancel the service in accordance with the Authority’s regulations, rules, and decisions, including the following cases:

   a. Failure to respond to the company’s request for data updates or providing false or forged information.

   b. Non-payment of the invoice 25 days after issuance, unless suspension is due to reaching the credit limit.

   c. Failure to pay invoice amounts within 60 days of the demand, provided these amounts are undisputed. The company may transfer these amounts to any other service account belonging to the customer after notifying them.

   d. Failure to provide the financial security deposit or breach of deferred payment agreement obligations (installment) under the company’s deferred payment plan.

   e. Violation of any terms or conditions of this contract or the Authority’s regulations, rules, and decisions, including misuse of the service, causing disturbance, threats, fraud, or abusive conduct. This includes sending fraudulent, invasive, or marketing messages or receiving requests for suspension or cancellation from the Authority.

   f. Preventing authorized company personnel from accessing the service location at least three times a year, if company terminal equipment is present at the premises.

   g. No activity in prepaid services for 90 days on, including any of the following: (recharging balance or browsing the internet using the SIM card).

   h. Failure of heirs to update their status regarding number transfer within 30 days from the date the company is informed of or becomes aware of the customer’s death.

4. It is agreed that suspension, transfer, or cancellation of the service does not exempt the customer from the responsibility to pay any amounts due to the company until the completion of the transfer or cancellation process.
5. The customer must pay all amounts due for the service, including all taxes, upon cancellation or desire to switch to another provider. The company commits to processing the request from the date of submission, completing the procedures within the timeframes specified by regulations.
6. If the customer wishes to modify or cancel the service, they can do so by contacting 8005000000, visiting a company branch, or using the company’s website or app. 

1. If the service is not tied to a commitment period, this contract is considered effective from the date the service starts for the customer’s billing cycle and is automatically renewed for similar periods. Any amendments or cancellations to the service may result in additional fees.
2. The cancellation fee during the commitment period is  100 for each remaining month of the contract for postpaid services, and for prepaid, the cancellation fee is the non-refund of the prepaid amount. 

1. The customer or their authorized representative acknowledges the accuracy and validity of the personal information provided, including their address and contact number. In the event of incorrect, inaccurate, or updated information, the customer undertakes to inform the company immediately. The company shall not be held responsible if it acts based on the information provided unless it has been notified of any changes.
2. The customer agrees that the company may collect and use their personal data, information, and usage details for the purpose of providing and improving its services and sharing certain data with its affiliates. The company also has the right to cancel the subscribed service if the customer withdraws this consent.
3. The company is committed to taking all appropriate measures to protect the customer's data, information, and usage details, ensuring their confidentiality, and not disclosing them to any external parties under any circumstances, except upon request from the Authority or competent authorities.
4. The customer agrees to provide the company with any information or data it may request to establish, review, or manage their account, including identity verification through the competent authorities.
5. The customer acknowledges and agrees to grant the company the right to exchange credit information related to their account or any other account they own with accredited credit bureaus within the Kingdom of Saudi Arabia. The customer also agrees to enroll in the "Instant Payment" service.
6. The customer acknowledges that their name will be added to the list of banned or delinquent customers if they fail to settle the company's financial dues within sixty (60) days from the invoice issuance date, unless the charges are disputed. If payment is not made within 75 days from the invoice issuance date, the company has the right to take appropriate action by referring the matter to the competent authorities to protect its rights and listing the customer among those restricted from transactions. 

Salam HomeFI 5G is ultra-high-speed wireless internet designated to a certain fixed location that provides similar performance to FTTH.

You can subscribe to Salam 5G 5G HomeFI service through the below channels:

• Direct Sales 
• Tele Sales 
• Salam Retail shops 
• Salam Website 
   

• Download speed : up to 140 Mbps
• Upload speed : up to 25 Mbps
• The minimum guaranteed speed is 70% of the speed the customer selected.

• Valid identification card 
• Abshir authentication 
• Semati Authentication 
• Sign a promissory Note for the amount of 1000 SAR
• Pay the deposit of 291 SAR

Yes, the deposit fee will be 291 SAR, which will be refunded as a paid invoice on the 13th month of your subscription

Yes, the service has a commitment period of 24 Months.

Yes, a Salam sales representative will help you activate and install your router if support is required.

Yes, Salam will grant you a 2-day trial period to test the service with no commitment.

Once the service is activated. You will be notified by Salam via SMS regarding the start & end date of your HomeFI 5G trial period.

Visit Salam website and click on the coverage map to check if your location is covered.

You will receive an SMS from Salam informing you that your 2-day trial period is over & your service commitment has started.

You can terminate your service by calling Salam Customer Care Team on 8005000000.

Yes, if you terminate the service within the trial period, you will be asked to return the 5G router that Salam provided to you.

In that case, terms & conditions in Salam contract will be applied. 

Yes, you can relocate your service multiple times during your subscription period by calling Salam Customer Care at 8005000000.

If you face any issues with the service, please call Salam Customer Care at 8005000000 or Visit any Salam Retail shops.

To terminate your subscription, please call Salam Customer Care at 8005000000 or Visit any Salam Retail shops.

Yes, the Salam HomeFI 5G service has a termination fee of 71.87 SAR for each month remaining in your contract. 

If you terminate the service before the end of the commitment period, you will have to pay the termination fee, and you may keep the router if you wish to. 

You can return the router by visiting one of Salam retail shops.