Easy to activate an eSIM.
E-Sim
The eSIM is a an embedded SIM that eliminates the need for the traditional SIM card in your phone, as its data and information are updated wirelessly, and allows you to store multiple numbers on the same device.
- Easy to activate through settings
- The possibility of activating more than one SIM card on the same device
- No SIM card tray is required
- More secure
How to Guides
Multiple numbers on the same device.
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How to get an eSIM
If your device supports eSIM, you can get an eSIM with a new Salam Mobile number or replace your existing eSIM through Salam Mobile online shop Or MySalam App Or by visiting any Salam Mobile outlet.
Devices that support eSIM
- Apple
- Huawei
- Samsung
- Others (check device catalogue)
How to activate eSIM
- Request the eSIM and generate a QR code from the MySalam app
- Make sure that your device is connected to the internet or Wi-Fi
- Follow the activation steps according to your device system:
- For iOS such as Apple iPhone:
Go to Settings, select Cellular, tap Add Cellular Plan, and scan the QR code with your device's camera or go to MySalam app and download eSIM from the app directly on the phone - For Android devices such as Samsung:
Go to Settings, select Connections, SIM Manager, tap Add Mobile Plan, and scan the QR code with your device's camera. - For Android devices such as Huawei:
Go to Settings, select Mobile Network, Manage SIM Cards, tap Add eSIM, and scan the QR code with your device's camera.
- For iOS such as Apple iPhone:
- Wait for the embedded SIM to be activated on the device
- After completing these steps, you can use the device's services normally through the eSIM on your device.
How to Guides
Watch our videos to learn how to manage your Salam Business services effortlessly.
01
How can I subscribe to an eSIM?
If your device supports eSIM, you can get an eSIM with a new Salam Mobile number or replace your existing physical SIM by visiting any Salam Mobile outlet. No extra charges will be applied during the promotion period.
02
How many eSIM profiles can I have on my device?
You can usually have up to 10 but this also depends on your device’s memory. We recommend that you check your device’s user guide as it may vary from one device to another. The policy for the maximum number of prepaid and postpaid lines allowed under a single ID also applies to eSIM.
Note that only 2 eSIMS can be connected to the network at a time.
03
Do I have to subscribe to a certain package to activate an eSIM?
No, you can get an eSIM with any postpaid or prepaid package subscription (Voice or Data). You can also do a SIM swap and move your current number and package from a physical SIM to an eSIM.
04
Can I add lines from different carriers/operators on an eSIM?
You can add lines from two different carriers if your phone is unlocked. However, the terms and conditions of the number of prepaid and postpaid lines allowed under one ID will still apply.
05
Will all my current services work if I replace my physical SIM with an eSIM?
Yes, all your existing services and tariffs will work on your new eSIM.
06
Can I still use the physical SIM after I activate my eSIM? Is it safe to throw it away?
Once your eSIM is activated, your physical SIM for the same number will be deactivated. You can safely discard it.
07
What if I want to cancel my eSIM and go back to a physical SIM? Is this possible?
Yes, you can always replace your eSIM with a physical SIM by visiting any Salam outlet or Mysalam app.
08
What do I need to do if I want to replace my eSIM device with another eSIM-supported device?
You’ll need to delete the eSIM profile from your old device, then get a new QR code for the same number by visiting a Salam Mobile outlet.
09
What do I need to do if I lose my QR code?
The QR code is linked to only work with your number during the activation process so there’s no need to worry about anyone else using it.
If you lose the QR code, you can simply request a new one.
10
Will my eSIM work while roaming?
Yes, it will.
11
Is it possible to reuse the same QR code on another device?
No, the QR code cannot be used on another device if the original code has already been activated on a device. However, the same QR code can be reused on the same device if the eSIM profile for the code is deleted from that device.
12
How do I delete an eSIM profile?
If you want to delete an eSIM profile from your device:
You can remove it from your phone settings, but it will remain activated under your account.
If you want to deactivate an eSIM line on your account:
You will need to contact Customer Care as removing an eSIM profile from your device does not mean that the line is deactivated.
13
What are the prices of eSIMs
- SIM replacement from eSIM to eSIM: 28.75 SAR
- SIM replacement from Normal SIM to eSIM: 28.75 SAR
- New line eSIM:Zero